Customer Service combined with employee motivation is the heart of every interaction and business when it comes to restaurants, hotels, stores, and everything that includes a customer.
A word about poor customer service will travel like a lightning and it could be fatal to your business, however, a good word about how the place has treated the customer and their experiences when being with you will travel fast as well and could potentially bring in more customers.
If you want to improve your customer service then you should check these TOP 11 books about the subject and see what fits into your situation the best. Let’s get started!
Setting The Table: The Transforming Power Of Hospitality In Business
This best-seller is well known in the restaurant community. It tells the story of how Danny Meyer founded and built a restaurant empire with all odds against him, and what methods and lessons he learned on the way to the top. It is always best to learn from someone that has done what you are trying to do.
This book is easy and comfortable to read, and it takes you to the point quickly. If you are starting your own restaurant, are already a chef or a waiter in one, or just want to learn about how to treat customers right so they come back for more, this is the one you should read and take lessons from.
Customer Service Tip Of The Week: Over 52 Ideas And Reminders To Sharpen Your Skills
If you are looking for a short and easy book to read with invaluable tips and ideas on how to improve customer service, you will find this book incredibly helpful.
What makes this Jeff Toister’s book so great is that it can be benefited from in any industry imaginable, and from a total beginner to a heavily experienced professional you will find ideas that you didn’t know before.
This book is also easy to share and refer to the whole staff thanks to its easy and enjoyable content build.
The Service Culture Handbook: A Step-By-Step Guide To Getting Your Employees Obsessed With Customer Service
Another incredible book from Jeff Toister with easy and actionable steps that you can take into action today! This book will transform the staff into exceptional customer service persons and the changes will be uncanny.
This book emphasizes that ”Culture is not a side project” and when taking this sentence to action you will see unbelievable changes in the workplace and customer satisfaction.
When the customers are happy and well treated the whole essence of an environment and workplace will be more enjoyable to work in. This is book is highly recommended for any business that needs to take a different and better approach to customer service.
Be Our Guest: Perfecting The Art Of Customer Service
If your goal isn’t just good customer service that will make your customers happy and satisfied, but to exceed all expectations that will get the word out like lightning and flood new customers in, then this book is the right choice.
With unbelievable reviews, this Theodore Kinni’s masterpiece has helped to perfect customer service in more than 40 industries over the last 25-years, so you can count on experienced advice. You will also get insights into Walt Disney’s company, the founder himself, and how they have gotten the flawless reputation that stands to this day.
Zingerman’s Guide To Giving Great Service
If you are looking for a straight to the point, direct, and applicable guide on how to offer great service, this Zingerman’s guide is the one. This book is filled with both simple and uncommon practices making your business boom like never before.
This book includes step-by-step instructions on how to teach staff, how to train them, how to measure success, and how to reward performance and efforts.
You will also learn Zingerman’s tested principles about products, service, complaints, rewards, and much more.
Powerful Phrases For Effective Customer Service: 700 Ready-To-Use Phrases That Really Get Results
Have you ever gotten poor service or a bad product and complained about it? Everyone has at some point. Sometimes the person you talk to about it says something to you that will make you calm and understanding.
If you would like to handle complaints and unpleasant customers with ease this is the book for it. This book goes through 30 challenging customer situations, 20 employee-caused encounters, and solutions on how to handle those situations with ease.
Dealing with customers isn’t easy, make it easier with Powerful Phrases!
The Cult Of The Customer: Create An Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
The Cult Of The Customer is about the mentality that in today’s competitive market you can’t just be good, you have to stand out in some way that the customer won’t forget. That is the secret of turning random shoppers into faithful returning customers.
This book will show you how to make a strategy for your field and how to really ”wow” your customers, and how to understand the matter that the more satisfied employees and customers are, the more successful the company and business will be. It will go cover everything from customers to employees and managers.
We recommend this book for those who aren’t satisfied with good and thrives for the best.
The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary
Everyone knows Starbucks and what makes them successful, making personal and familiar contact with the customers. When getting a coffee from Starbucks on a mug with your name on it makes the experience unforgettable and you get the feeling that they care enough to learn your name.
This book contains a unique perspective and information about reaching out to entire communities, really listening to employees and customers, opportunities, and how to make your business pop from the crowds.
With a smart and well-thought structure, this book is easy to read and it offers step-by-step guides, real-life stories, and a checklist of things to remember that will be most useful!
The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Service Experience
This book is based on the Ritz-Carlton Hotel Company and it goes through how they managed to get their reputation and customer service to such high standards.
The best thing about this book is that they have a lot of examples of how they exceeded expectations but also examples of how they have failed customers in the past! You get to see both sides of the process, therefore double the benefits.
The book also teaches that how you can offer better customer service through trust and how to leave a lasting memory to the customer.
This book goes into detail about the restaurant’s service industry and different services around the globe. With 10 chapters of invaluable information, you will get good knowledge about different styles of customer service, principles, serving, the importance of a clean dining room, and how to interact with customers the right way.
The book will benefit the restaurant’s management and waiters, educating them to be more professional and giving customers the best service possible.
The Restaurant Manager’s Handbook: How To Set Up, Operate, And Manage A Financially Successful Food Service.
This multiple-award-winning book is the ultimate book not for customer service alone, but how to start a successful restaurant from scratch and how to make it worth it!
With unbelievable reviews and satisfied readers, this book is the most comprehensive ”how to” book without being stiff to read, but quite enjoyable. If you are in the restaurant business already or thinking about starting your own, this book is the holy book of restaurant knowledge, and you will find anything and everything you need!
This book includes tens of chapters about starting up your business, how to avoid mistakes, invaluable tips and tricks, how to set up your equipment and supplies, and many, many more.
These are the absolute best customer service books for different situations that we recommend to help you get everything started or to improve your existing business and getting the outcome of your dreams.
Feel free to point out other great books about customer service in the comment section, and maybe others can benefit from your experiences as well.